November 26, 2024
Think Twice Before Renting at Piazza or Any 2B Residential Property in STL
If you're considering living at Piazza or any 2B-managed property in St. Louis, I urge you to read this carefully. My experience was overwhelmingly negative, and I cannot recommend renting here. First, some positives: the maintenance team, Abel and Calvin, are fantastic, going above and beyond. Major, the leasing agent, is professional and respectful. Unfortunately, their efforts are undermined by the property manager, Emily, whose decisions ultimately dictate the experience. Emily is the WORST property manager I’ve encountered in over four years here. She is mean-spirited, vindictive, and unprofessional. Her email communication is condescending and curt—unacceptable for someone in a customer-facing role. Rather than addressing issues collaboratively, she escalates conflicts unnecessarily and lacks basic empathy. For example, a billing glitch resulted in a $100 late fee and eviction threats. After providing proof of payment, Emily admitted the issue stemmed from an uncommunicated error on her part. Yet, she offered no apology or acknowledgment of the stress caused. Complaints sent via email were routinely ignored, demonstrating a pattern of poor accountability and follow-through. The billing system is riddled with inconsistencies. Utility charges fluctuate without explanation, sewer fees often double or triple, and security deposit deductions for minor wear-and-tear are routine. Residents report difficulty reclaiming deposits, even with proper documentation. Since 2020, the property has significantly declined. Promises of secure parking and patrolled buildings remain unfulfilled. Frequent car break-ins and unauthorized access to the premises are met with dismissive responses, like advising tenants to “call 911.” Security cameras are limited to ground floors ONLY, with footage deleted quickly. Per 2B Policy, Residents CANNOT have access to THEIR video footage of their OWN PROPERTY. Noise insulation is poor, maintenance requests like broken elevators linger for months, and common areas are neglected DUE TO PROPERTY MANAGEMENT NOT MAINTENANCE. CARPETS STINK AND HAVE NOT BEEN REPLACED IN YEARS. Despite exorbitant parking fees ($75–$150 monthly), security is inadequate, with frequent vehicle break-ins. The lack of accountability, poor management, and neglectful practices by 2B Residential have made Piazza unlivable. If you value your time, money, and peace of mind, avoid this property and company at all costs. I regret not leaving sooner.
Property Manager Responded: Hi Vish, we appreciate your detailed feedback. We're glad to hear that Abel, Calvin, and Major were able to provide positive experiences. We do all work tirelessly, going above and beyond, to maintain the property and to provide the best experience for all our community members. A few clarifications: • The utility bill error was discovered, communicated to all affected parties, and corrected within hours • There *was* a one-time glitch with the payment portal software. It did not, however, affect your account. The notices that are sent out are standard for all delinquent accounts. • Our staff do work diligently to keep our security measures up-to-date and aligned with the needs of the community. We do recommend that community members call 911 if there is a safety concern, such as unauthorized individuals, property damage, or theft. If anyone is aware of any of these situations, please contact the authorities immediately. We will be able to share the security footage with them. • If you have concerns about your security deposit, we can go over the photos and documentation line-by-line to ensure that you feel that everyone is treated fairly. If you are interested in a further breakdown on the substance of your feedback, we encourage you to reach out to us directly at 314-376-4477 so we can discuss your concerns in more detail.
November 26, 2024